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Top 8 Change Management Lessons Learned from ERP Projects

November 1, 2016

 

It’s very common to position ERP projects as something more than a technology initiative.  Most Consultants, Systems Integrators or vendors will tell you that implementing or upgrading an ERP system provides a window of opportunity to create lasting business change within an organization. That’s why ERP change management is so important.

Although business cases will vary, from a transformational perspective ERP change management is about making business process improvement stick.  It usually involves the introduction of industry best practices (according to the selected technology platform like SAP or Oracle) throughout the entire organization to increase operational efficiency, improve overall business performance, and maximize the ERP system value. 

 

Inukshuk's 2016 ERP survey found that next to avoiding cost overruns and project delays, the 3 most desirable ERP implementation outcomes were:

 

1. A technically functioning and supported system

2. Greater than 80% user adoption rate 30 days after go live

3. Improved efficiency that streamlines business processes and frees resources for higher value work 

 

We asked some of our friends to provide their best advice for managing change or a lesson learned from their ERP (or similar, technology driven business transformation project).  Here's how they responded: 

 

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Inukshuk are stone landmarks built by peoples native to the Arctic tundra region.  They are used as directional indicators to break up the uniformity of barren, desolate and forbidding - yet beautiful northern landscapes.  Inukshuk can identify safe passage through mountain valleys, beyond open water channels, and act as vital navigational way-points to prosperous hunting grounds.

A familiar Inukshuk is a welcoming sight to travelers on an otherwise featureless and unforgiving landscape.  Our first client said that we have a similar effect, so we decided to embrace Inukshuk as a brand.  We are proud of our reputation for leading the way to improved business agility and building organizational capability to execute transformational change better and faster than the competition.