Most people can't put a finger on this one. Typical responses to this question address matters like training strategy, communication efficacy and leading people from a current state to a desired future state as key characteristics of change management accomplishment. ​But what does that really mean? What is the scorecard for change management and how do we really know when we have done a good job? Let's begin by answering a question with a question: what is the #1 thing you c