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Conversation Starter: What is Good Change Management?
Most people can't put a finger on this one. Typical responses to this question address matters like training strategy, communication efficacy and leading people from a current state to a desired future state as key characteristics of change management accomplishment. But what does that really mean? What is the scorecard for change management and how do we really know when we have done a good job? Let's begin by answering a question with a question: what is the #1 thing you c
